COVID & YOUR APPOINTMENTS
UPDATED 22nd NOVEMBER
IN COMMON WITH MANY DENTAL PRACTICES, WE ARE HAVING TO OFFER A RESTRICTED NHS SERVICE.
A SIGNIFICANT BACKLOG OF TREATMENT PLUS A HIGH VOLUME OF PATIENTS REQUIRING URGENT AND SEMI-URGENT APPOINTMENTS MEANS THAT THE MAKING OF ROUTINE NHS DENTAL CHECK-UPS HAS HAD TO BE PUT ON HOLD AS PATIENTS ARE PRIORITISED ACCORDING TO THEIR NEED.
IF YOU ARE CONCERNED ABOUT ANY SYMPTOMS, HAVE A BROKEN TOOTH OR EXPERIENCE PAIN PLEASE CALL AND WE WILL ARRANGE TO SEE YOU.
PATIENTS WHO ALREADY HAVE CHECK-UP APPOINTMENTS ARRANGED SHOULD ATTEND AS THESE ARE BEING HONOURED.
WE PLAN TO REVIEW EVERYTHING IN JANUARY 2022 SO PLEASE KEEP CHECKING FOR UPDATES.
FOR REASONS OF CAPACITY WE REGRET WE ARE UNABLE TO ACCEPT ANY NEW PATIENTS FOR NHS DENTISTRY.
EMERGENCIES & WORRYING SYMPTOMS
IF YOU HAVE AN EMERGENCY - OR ARE CONCERNED ABOUT ANY OTHER SYMPTOMS - PLEASE CALL FIRST THING. WE KEEP A LIMITED NUMBER OF EMERGENCY APPOINTMENTS EACH DAY WHICH ARE ALLOCATED ON A 'FIRST COME, FIRST SERVED' BASIS.
YOU DON'T NEED TO BE REGISTERED WITH A PRACTICE TO ACCESS NHS EMERGENCY DENTAL SERVICES. IF YOU ARE NOT A REGULAR ATTENDER OF A DENTAL PRACTICE WE ADVISE YOU TO CALL NHS 111.
PRIVATE AND DENPLAN APPOINTMENTS ARE CONTINUING AS NORMAL ALBEIT WITH LONGER WAITING TIMES.
HYGIENIST: OUR HYGIENIST SERVICE IS FULLY OPERATIONAL WITH AN ADDITIONAL HYGIENIST WORKING ON SATURDAYS.
HYGIENIST & DENTIST 'COMBINED' APPOINTMENTS
THESE ARE DIFFICULT TO ARRANGE AS INFECTION CONTROL PROCEDURES DEMANDED BY THE PANDEMIC HAS REDUCED THE NUMBER OF APPOINTMENTS.
IF YOU CAN VISIT YOUR DENTIST AND HYGIENIST SEPERATELY WE'LL BE ABLE TO BOOK YOU IN SOONER. WE APOLOGISE FOR ANY INCONVENIENCE.
KEEPING YOU SAFE IS OUR TOP PRIORITY
BEFORE YOUR APPOINTMENT WE WILL E-MAIL A COVID HEALTH ASSESSMENT. IF YOU HAVEN'T RETURNED IT WE MAY CALL YOU TO CHECK YOUR COVID STATUS.
- OUR WAITING ROOMS ARE OPEN, HOWEVER, TO REDUCE CONTACT PLEASE DON'T ARRIVE MORE THAN FIVE MINUTES AHEAD OF YOUR APPOINTMENT TIME.
- APPOINTMENT TIMES ARE STAGGERED TO REDUCE INTERACTION IN THE PUBLIC AREAS.
- WE ASK EVERYONE TO WEAR A FACE MASK EXCEPT WHEN IN THE TREATMENT ROOMS.
- WE WILL ASK YOU TO SANITISE YOUR HANDS ON ARRIVAL
- IF YOU COUGH OR SNEEZE PLEASE USE A TISSUE, BIN IT, AND WASH HANDS
- PLEASE OBSERVE 2M SOCIAL DISTANCING
- ADULTS PLEASE ATTEND ALONE, CHILDREN WITH ONE PARENT / GUARDIAN
- YOU MAY BE ASKED TO LEAVE SHOPPING BAGS AND BULKY ITEMS AT RECEPTION.
- PATIENT TOILET FACILITIES ARE NOT AVAILABLE
- PAYMENT BY CARD IF POSSIBLE PLEASE.
THANK YOU FOR OBSERVING. WE KNOW IT ALL SOUNDS A BIT DRACONIAN, BUT WE ARE FOLLOWING PUBLIC HEALTH GUIDANCE DESIGNED TO KEEP EVERYONE SAFE.
Monday 08-00 to 17.30, then 18.00 to 20.00 (pvt & hygiene patients)
Tuesday 08-00 to 17.30
Wednesday 08.00 - 17.30 then 18.00 - 20.00 (pvt & hygiene patients)
Thursday 08.00 - 17.00
Friday 08.00 - 16.00
Saturday 08.30- 12.00 (hygiene)
Bank Holidays: The Practice closes on all bank holidays INCLUDING Good Friday, Easter Monday & New Year's Day
Out of Hours and Emergencies: The NHS 111 can give emergency dental advice and, if necessary, refer to an out-of-hours dentist. DENPLAN members can call DENPLAN'S emergency help line on 0800 844999
Comments on our Service:
Our Practice Manager welcomes your feedback in person at the practice, by telephone or to firstname.lastname@example.org
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If something's not right we want to know so that we can resolve it and learn from it. We follow a nationally recognised complaints policy which you can read here.
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The Wand – dentistry WITHOUT the injection
Recognising that many people are anxious about injections, we can undertake much dental work without using a traditional injection syringe. This is thanks to a technologically advanced device we've bought called The Wand which enables us to numb a tooth in a more comfortable way without needing to use a traditional injection (£12.50 charge applies). We believe we are the only dental practice in Hertford to offer its patients this more comfortable alternative to a dental injection.