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COVID & YOUR APPOINTMENTS

UPDATED 14TH MAY

WE ARE OPEN FOR ALL SERVICES INCLUDING CHECK-UPS AND HYGIENIST

EMERGENCIES & WORRYING SYMPTOMS

IF YOU HAVE AN EMERGENCY - OR ARE CONCERNED ABOUT ANY OTHER SYMPTOMS - PLEASE CALL FIRST THING.  WE KEEP A LIMITED NUMBER OF EMERGENCY APPOINTMENTS EACH DAY WHICH ARE ALLOCATED ON A  'FIRST COME, FIRST SERVED' BASIS.

YOU DON'T NEED TO BE REGISTERED WITH A PRACTICE TO ACCESS EMERGENCY DENTAL SERVICES.  ALL PRACTICES HAVE STRICT INSTRUCTIONS FROM NHS ENGLAND TO HELP ANYONE SEEKING EMERGENCY DENTAL CARE, SUBJECT TO CAPACITY AND TO YOUR CONDITION MEETING THE CRITERIA.  

ROUTINE NHS CHECK-UPS:  

NHS CHECK-UPS FOR EXISITING PATIENTS MAY BE BOOKED NOW, HOWEVER, OWING TO SOCIAL DISTANCING THE NUMBER OF APPOINTMENTS HAS BEEN REDUCED AND YOU MAY NEED TO BE FLEXIBLE WITH REGARD TO DAYS AND TIMES.  

VISITING US IS SAFE:- WE HAVE LOADS OF PPE, APPOINTMENT TIMES ARE STAGGERED AND SURGERIES BENEFIT FROM ADDITIONAL VENTILATION AND DISINFECTION.  

SCHOOLAGED CHILDREN MAKE UP A THIRD OF OUR PATIENT DATABASE CREATING BOTTLENECKS FOR 'AFTER-SCHOOL' APPOINTMENTS.  SCHOOL HOLIDAYS ARE A BETTER TIME TO ARRANGE FAMILY DENTAL VISITS.

HYGIENIST: OUR HYGIENIST SERVICE IS FULLY OPERATIONAL WITH AN ADDITIONAL HYGIENIST NOW WORKING ON SATURDAYS.  

HYGIENIST & DENTIST 'COMBINED' APPOINTMENTS 

THESE REMAIN DIFFICULT TO ARRANGE BECAUSE OF NEW INFECTION CONTROL PROCEDURES.  

IF YOU CAN VISIT YOUR DENTIST AND HYGIENIST SEPERATELY WE'LL BE ABLE TO BOOK YOU IN SOONER. WE APOLOGISE FOR ANY INCONVENIENCE.

KEEPING YOU SAFE IS OUR TOP PRIORITY

BEFORE YOUR APPOINTMENT WE WILL E-MAIL A COVID HEALTH ASSESSMENT. IF YOU HAVEN'T RETURNED IT BEFORE YOUR APPOINTMENT WE'LL CALL YOU TO CHECK YOUR COVID STATUS. 

PLEASE DO NOT COME TO THE PRACTICE UNLESS YOU HAVE AN APPOINTMENT. 

  • OUR WAITING ROOMS ARE OPEN AGAIN, HOWEVER, TO MINIMISE TRAFFIC PLEASE DON'T ARRIVE MORE THAN FIVE MINUTES AHEAD OF YOUR APPOINTMENT TIME.
  • APPOINTMENT TIMES ARE STAGGERED TO REDUCE TRAFFIC IN THE PUBLIC AREAS.
  • YOU MUST WEAR A FACE MASK EXCEPT WHEN IN THE TREATMENT ROOMS.  
  • WE WILL ASK YOU TO SANITISE YOUR HANDS ON ARRIVAL  
  • IF YOU COUGH OR SNEEZE PLEASE USE A TISSUE, BIN IT, AND WASH HANDS
  • PLEASE OBSERVE 2M SOCIAL DISTANCING 
  • ADULTS PLEASE ATTEND ALONE, CHILDREN WITH ONE PARENT / GUARDIAN
  • YOU WILL BE ASKED TO LEAVE SHOPPING BAGS AND BULKY ITEMS AT RECEPTION.
  • PATIENT TOILET FACILITIES ARE NOT AVAILABLE
  • PAYMENT BY CARD IF POSSIBLE PLEASE.

THANK YOU FOR OBSERVING THESE REQUESTS.  WE KNOW THEY SOUND A BIT DRACONIAN BUT WE ARE FOLLOWING PUBLIC HEALTH GUIDANCE DESIGNED TO KEEP EVERYONE SAFE.

COVID-19 ANTIBODY TESTS

THE TEST IS A SIMPLE FINGER PRICK WITH THE RESULT TWELVE MINUTES LATER.   IT REVEALS THE PRESENCE OF THE IgM and IgG ANTIBODIES THAT OUR BODIES MAKE TO FIGHT CORONAVIRUS. OUR FEE FOR THESE TESTS IS £40.

IT IS NOT ADMISSIBLE AS EVIDENCE FOR FLYING AND IF YOU SUSPECT THAT YOU MIGHT HAVE COVID 19 YOU SHOULD NOT COME ANYWHERE NEAR THE PRACTICE BUT SHOULD 1) ARRANGE AN NHS SWAB TEST AND 2) SELF ISOLATE PENDING THE RESULT.

Last Updated: THURSDAY 13TH MAY 2021

Opening Hours: 

Monday 08-00 to 17.30, then 18.00 to 20.00 (pvt & hygiene patients)

Tuesday 08-00 to 17.30

Wednesday 08.00 - 17.30 then 18.00 - 20.00 (pvt & hygiene patients)

Thursday 08.00 - 17.00 

Friday 08.00 - 16.00 

Saturday 08.30- 12.00 (hygiene)

Bank Holidays: The Practice closes on all bank holidays INCLUDING Good Friday, Easter Monday & New Year's Day

Out of Hours and Emergencies: The NHS 111 can give emergency dental advice and, if necessary, refer to an out-of-hours dentist. DENPLAN members can call DENPLAN'S emergency help line on 0800 844999

Comments on our Service:

Our Practice Manager welcomes your feedback in person at the practice, by telephone or to practicemanager@hudsonsdentalcare.co.uk

You can also comment on our service using the 'Feedback' window above.

Complaints:

If something's not right we want to know so that we can resolve it and learn from it.  We follow a nationally recognised complaints policy which you can read here

Data Protection and Privacy Notice:

Hudson's Dental Care respects the privacy of its patients and complies with all prevailing data protection law.  You can read and download a copy of our Privacy Notice from the 'Downloads' window above.

The Wand – dentistry WITHOUT the injection

Recognising that many people are anxious about injections, we can undertake much dental work without using a traditional injection syringe. This is thanks to a technologically advanced device we've bought called The Wand which enables us to numb a tooth in a more comfortable way without needing to use a traditional injection (£12.50 charge applies). We believe we are the only dental practice in Hertford to offer its patients this more comfortable alternative to a dental injection.

Read more about it here

To make an appointment please call 01992 505828 or e-mail reception@hudsonsdentalcare.co.uk