COVID & YOUR APPOINTMENTS
UPDATED 13TH JULY
WE ARE OPEN, BUT OFFERING A RESTRICTED NHS SERVICE. THIS MEANS THAT FOR NOW, WE HAVE SUSPENDED BOOKING ROUTINE NHS DENTAL CHECK-UPS AS OUR DIARIES ARE FULL UP WITH TREATMENT APPOINTMENTS. IF YOU HAVE ANY CONCERNS YOU SHOULD STILL CALL US AND, SUBJECT TO SYMPTOMS, WE WILL ARRANGE TO SEE YOU.
EXISITING CHECK-UP BOOKINGS WILL BE HONOURED.
WE WILL REVIEW THIS IN OCTOBER.
FOR REASONS OF CAPACITY WE ARE UNABLE TO ACCEPT ANY NEW NHS PATIENTS.
EMERGENCIES & WORRYING SYMPTOMS
IF YOU HAVE AN EMERGENCY - OR ARE CONCERNED ABOUT ANY OTHER SYMPTOMS - PLEASE CALL FIRST THING. WE KEEP A LIMITED NUMBER OF EMERGENCY APPOINTMENTS EACH DAY WHICH ARE ALLOCATED ON A 'FIRST COME, FIRST SERVED' BASIS.
YOU DON'T NEED TO BE REGISTERED WITH A PRACTICE TO ACCESS NHS EMERGENCY DENTAL SERVICES. IF YOU ARE NOT A REGULAR ATTENDER OF A DENTAL PRACTICE WE ADVISE YOU TO CALL NHS 111.
PRIVATE AND DENPLAN APPOINTMENTS ARE CONTINUING AS NORMAL ALBEIT WITH LONGER WATING TIMES.
HYGIENIST: OUR HYGIENIST SERVICE IS FULLY OPERATIONAL WITH AN ADDITIONAL HYGIENIST NOW WORKING ON SATURDAYS.
HYGIENIST & DENTIST 'COMBINED' APPOINTMENTS
THESE REMAIN DIFFICULT TO ARRANGE BECAUSE OF NEW INFECTION CONTROL PROCEDURES DEMANDED BY THE PANDEMIC.
IF YOU CAN VISIT YOUR DENTIST AND HYGIENIST SEPERATELY WE'LL BE ABLE TO BOOK YOU IN SOONER. WE APOLOGISE FOR ANY INCONVENIENCE.
KEEPING YOU SAFE IS OUR TOP PRIORITY
BEFORE YOUR APPOINTMENT WE WILL E-MAIL A COVID HEALTH ASSESSMENT. IF YOU HAVEN'T RETURNED IT WE MAY CALL YOU TO CHECK YOUR COVID STATUS.
PLEASE DO NOT COME TO THE PRACTICE UNLESS YOU HAVE AN APPOINTMENT.
- OUR WAITING ROOMS ARE OPEN, HOWEVER, TO MINIMISE CONTACT PLEASE DON'T ARRIVE MORE THAN FIVE MINUTES AHEAD OF YOUR APPOINTMENT TIME.
- APPOINTMENT TIMES ARE STAGGERED TO REDUCE INTERACTION IN THE PUBLIC AREAS.
- YOU MUST CONTINUE TO WEAR A FACE MASK EXCEPT WHEN IN THE TREATMENT ROOMS.
- WE WILL ASK YOU TO SANITISE YOUR HANDS ON ARRIVAL
- IF YOU COUGH OR SNEEZE PLEASE USE A TISSUE, BIN IT, AND WASH HANDS
- PLEASE OBSERVE 2M SOCIAL DISTANCING
- ADULTS PLEASE ATTEND ALONE, CHILDREN WITH ONE PARENT / GUARDIAN
- YOU MAY BE ASKED TO LEAVE SHOPPING BAGS AND BULKY ITEMS AT RECEPTION.
- PATIENT TOILET FACILITIES ARE NOT AVAILABLE
- PAYMENT BY CARD IF POSSIBLE PLEASE.
THANK YOU FOR OBSERVING. WE KNOW IT ALL SOUNDS A BIT DRACONIAN, BUT WE ARE FOLLOWING PUBLIC HEALTH GUIDANCE DESIGNED TO KEEP EVERYONE SAFE.
Monday 08-00 to 17.30, then 18.00 to 20.00 (pvt & hygiene patients)
Tuesday 08-00 to 17.30
Wednesday 08.00 - 17.30 then 18.00 - 20.00 (pvt & hygiene patients)
Thursday 08.00 - 17.00
Friday 08.00 - 16.00
Saturday 08.30- 12.00 (hygiene)
Bank Holidays: The Practice closes on all bank holidays INCLUDING Good Friday, Easter Monday & New Year's Day
Out of Hours and Emergencies: The NHS 111 can give emergency dental advice and, if necessary, refer to an out-of-hours dentist. DENPLAN members can call DENPLAN'S emergency help line on 0800 844999
Comments on our Service:
Our Practice Manager welcomes your feedback in person at the practice, by telephone or to email@example.com
You can also comment on our service using the 'Feedback' window above.
If something's not right we want to know so that we can resolve it and learn from it. We follow a nationally recognised complaints policy which you can read here.
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The Wand – dentistry WITHOUT the injection
Recognising that many people are anxious about injections, we can undertake much dental work without using a traditional injection syringe. This is thanks to a technologically advanced device we've bought called The Wand which enables us to numb a tooth in a more comfortable way without needing to use a traditional injection (£12.50 charge applies). We believe we are the only dental practice in Hertford to offer its patients this more comfortable alternative to a dental injection.