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CORONAVIRUS AND YOUR APPOINTMENTS

UPDATED WEDNESDAY 18TH NOVEMBER 2020

LOCKDOWN LATEST 

THIS SECOND LOCKDOWN DOES NOT APPLY TO DENTAL APPOINTMENTS AND WE ARE ASKING ALL PATIENTS WHO'VE MADE APPOINTMENTS, INCLUDING WITH OUR DENTAL HYGIENE TEAM, TO PLEASE ATTEND THEM. 

SHOULD THE OFFICAL GUIDANCE CHANGE AND IT BECOME NECESSARY TO CANCEL OR AMEND YOUR APPOINTMENT(S) WE WILL CONTACT YOU.

ABOUT OUR SERVICE DURING COVID 

ENHANCED, TIME CONSUMING INFECTION CONTROL PROCEDURES COUPLED WITH THE NEED TO 'SOCIALLY DISTANCE' MEANS WE CAN'T SEE AS MANY PEOPLE AS WE DID PRE-COVID.  WE ARE THEREFORE PRIORITISING PATIENTS WITH EMERGENCIES AND OTHER PROBLEMS THAT REQUIRE ATTENTION.

IF YOU HAVE AN EMERGENCY - OR ARE CONCERNED ABOUT ANY OTHER SYMPTOMS - PLEASE DON'T HESITATE TO CALL:  A NURSE AND / OR DENTIST WILL ASSESS YOU AND, IF NECESSARY, WILL ARRANGE TO SEE YOU.

YOU DON'T NEED TO BE REGISTERED WITH A PRACTICE TO ACCESS EMERGENCY DENTAL SERVICES.  ALL PRACTICES ARE UNDER STRICT INSTRUCTIONS FROM NHS ENGLAND TO HELP ANYONE SEEKING EMERGENCY DENTAL CARE, SUBJECT TO CAPACITY AND TO YOUR CONDITON MEETING THE CRITERIA.  

ROUTINE NHS CHECK-UPS: WE REGRET THESE ARE CURRENTLY UNAVAILABLE 

INFECTION CONTROL PROCEDURES, WHILST NECESSARY, HAVE HAD THE EFFECT OF SLOWING EVERYTHING DOWN AND CONSEQUENTLY THE NUMBER OF PEOPLE WE CAN SEE HAS BEEN SIGNIFICANTLY REDUCED.

DENTAL ACCIDENTS AND EMERGENCIES ARE SUFFICIENT IN NUMBER TO FILL OUR APPOINTMENT BOOK LEAVING LITTLE OR NO ROOM FOR ROUTINE CHECK-UPS.   

FOLLOWING AN INVESTMENT IN EXTRACTOR FANS WE AIM TO RESUME A LIMITED NUMBER OF CHECK-UPS FROM JANUARY 2021.  OUR ABILITY TO DO SO WILL BE SUBJECT TO THE PREVAILING CONDITONS AND ADVICE.  

KEEP CHECKING BACK FOR UPDATES.    

WE'RE UNLIKELY TO SEND OUT E-MAILS & TEXT MESSAGES ANNOUNCING THE RESUMPTION OF CHECK-UPS.  WE CARE FOR SEVERAL THOUSAND PATIENTS AND WOULD NOT BE ABLE TO MANAGE THE VOLUME OF CALLS SUCH A COMMUNICATION WOULD GENERATE.

DENPLAN AND PRIVATE PATIENTS: DAVID HUDSON'S PATIENTS ARE ABLE TO BOOK ROUTINE EXAMINATIONS

HYGIENIST: OUR HYGIENIST SERVICE IS FULLY OPERATIONAL ALBEIT WITH 'HAND SCALE' CLEANING ONLY.  

HYGIENIST & DENTIST 'COMBINED' APPOINTMENTS 

THESE ARE EXTREMELY DIFFICULT TO SCHEDULE AS SURGERIES THAT HAVE BEEN REQUISITIONED FOR AEROSOL GENERATING PROCEDURES (FILLINGS) CAN'T BE USED BY DENTISTS FOR CHECK-UPS.  

IF YOU CAN VISIT YOUR DENTIST AND HYGIENIST SEPERATELY WE'LL BE ABLE TO BOOK YOU IN SOONER. WE APOLOGISE FOR ANY INCONVENIENCE.

KEEPING YOU SAFE IS OUR TOP PRIORITY

WE WILL E-MAIL YOU A COVID HEALTH ASSESSMENT. IF YOU HAVEN'T RETURNED IT BEFORE YOUR APPOINTMENT WE'LL CALL YOU TO QUICKLY CHECK YOUR COVID STATUS.

PLEASE DO NOT COME TO THE PRACTICE UNLESS YOU HAVE AN APPOINTMENT. 

  • PLEASE ARRIVE ON TIME - NOT EARLY - AS WE WISH TO AVOID USING THE WAITING ROOMS.
  • APPOINTMENT TIMES ARE STAGGERED TO AVOID PATIENTS MEETING IN THE PUBLIC AREAS.
  • PLEASE WEAR A FACE MASK. IF YOU FORGET TO BRING ONE WE SELL THEM FOR £1.
  • WE WILL ASK YOU TO SANITISE YOUR HANDS ON ARRIVAL.  WE WILL TAKE AND RECORD YOUR TEMPERATURE.  
  • IF YOU COUGH OR SNEEZE PLEASE USE A TISSUE, BIN IT, AND WASH HANDS
  • OBSERVE STRICT 2M SOCIAL DISTANCING AT ALL TIMES
  • ADULTS PLEASE ATTEND ALONE, CHILDREN WITH ONE PARENT / GUARDIAN
  • YOU WILL BE ASKED TO LEAVE SHOPPING BAGS AND BULKY ITEMS AT RECEPTION.
  • PATIENT TOILET FACILITIES ARE NOT AVAILABLE 
  • PLEASE KEEP SOCIAL INTERACTION TO A MINUMUM.  WE MAY ASK YOU TO CALL AND BOOK FUTURE APPOINTMENTS INSTEAD OF MAKING THEM AT RECEPTION
  • PAYMENT SHOULD BE MADE BY CARD IF POSSIBLE PLEASE.

THANK YOU FOR OBSERVING THESE REQUESTS.  WE KNOW THEY SOUND A BIT DRACONIAN BUT WE ARE FOLLOWING PUBLIC HEALTH GUIDANCE DESIGNED TO KEEP EVERYONE SAFE.

COVID-19 ANTIBODY TESTS

THE TEST IS A SIMPLE FINGER PRICK WITH THE RESULT TWELVE MINUTES LATER.   IT REVEALS THE PRESENCE OF THE IgM and IgG ANTIBODIES THAT OUR BODIES MAKE TO FIGHT CORONAVIRUS. OUR FEE FOR THESE TESTS IS £40.

IT IS NOT ADMISSIBLE AS EVIDENCE FOR FLYING AND IF YOU SUSPECT THAT YOU MIGHT HAVE COVID 19 YOU SHOULD NOT COME ANYWHERE NEAR THE PRACTICE BUT SHOULD 1) ARRANGE AN NHS SWAB TEST AND 2) SELF ISOLATE PENDING THE RESULT.

Last Updated: WEDNESDAY 18TH NOVEMBER 2020

Opening Hours: 

Monday 08-00 to 17.30, then 18.00 to 20.00 (pvt & hygiene patients)

Tuesday 08-00 to 17.30

Wednesday 08.00 - 17.30 then 18.00 - 20.00 (pvt & hygiene patients)

Thursday 08.00 - 17.00 

Friday 08.00 - 16.00 

Saturday 08.30- 12.00 (hygiene)

Bank Holidays: The Practice closes on bank holidays INCLUDING Good Friday, Easter Monday & New Year's Day

Out of Hours and Emergencies: The NHS 111 can give emergency dental advice and, if necessary, refer to an out-of-hours dentist. DENPLAN members can call DENPLAN'S emergency help line on 0800 844999

Comments on our Service:

Our Practice Manager welcomes your feedback in person at the practice, by telephone or to practicemanager@hudsonsdentalcare.co.uk

You can also comment on our service using the 'Feedback' window above.

Complaints:

If something's not right please tell us so that we can address it and learn from it.  We follow a nationally recognised process for managing complaints which you can read or download here

Data Protection and Privacy Notice:

Hudson's Dental Care respects the privacy of its patients and complies with all prevailing data protection law.  You can read and download a copy of our Privacy Notice from the 'Downloads' window above.

The Wand – dentistry WITHOUT the injection

Recognising that many people are anxious about injections, we can undertake much dental work without using a traditional injection syringe. This is thanks to a technologically advanced device we've bought called The Wand which enables us to numb a tooth in a more comfortable way without needing to use a traditional injection (£12.50 charge applies). We believe we are the only dental practice in Hertford to offer its patients this more comfortable alternative to a dental injection.

Read more about it here

To make an appointment please call 01992 505828 or e-mail reception@hudsonsdentalcare.co.uk