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COVID & YOUR APPOINTMENTS

UPDATED 5th JANUARY - TIER FIVE LOCKDOWN - DENTAL PRACTICES ARE OPEN

NHS ENGLAND HAS ASKED DENTAL PRACTICES TO OPEN AS NORMAL SO, IF YOU HAVE AN APPOINTMENT, PLEASE ATTEND IT.  IF YOU'D LIKE ONE, PLEASE CALL AND BOOK.  WE ARE OPEN FOR ALL SERVICES INCLUDING CHECK-UPS & HYGIENIST.

AS USUAL, IF YOU CAN'T MAKE YOUR APPOINTMENT PLEASE TELL US ASAP SO THAT WE CAN OFFER IT TO SOMEONE ELSE.

EMERGENCIES & WORRYING SYMPTOMS

IF YOU HAVE AN EMERGENCY - OR ARE CONCERNED ABOUT ANY OTHER SYMPTOMS - PLEASE CALL:  WE ARE HERE TO HELP. IT'S BEST TO CALL FIRST THING FOR A SAME DAY RESPONSE.

YOU DON'T NEED TO BE REGISTERED WITH A PRACTICE TO ACCESS EMERGENCY DENTAL SERVICES.  ALL PRACTICES HAVE STRICT INSTRUCTIONS FROM NHS ENGLAND TO HELP ANYONE SEEKING EMERGENCY DENTAL CARE, SUBJECT TO CAPACITY AND TO YOUR CONDITON MEETING THE CRITERIA.  

ROUTINE NHS CHECK-UPS:  

WE HAVE RESUMED ROUTINE NHS CHECK-UPS AND YOU MAY BOOK THESE NOW. 

MANY PATIENTS HAVE NOT BEEN SEEN FOR OVER A YEAR AND ARE URGED TO COME FOR A CHECK-UP.  IT'S SAFE:- WE HAVE LOADS OF PPE, APPOINTMENT TIMES ARE STAGGERED TO ELIMINATE CONTACT AND SURGERIES ARE SUBJECT TO ADDITIONAL VENTILATION AND DISINFECTION.

WE ANTICIPATE BOTTLENECKS FOR AFTER-SCHOOL APPOINTMENTS AND RECOMMEND PARENTS ARRANGE THEIR CHILDREN'S CHECK-UPS FOR SCHOOL HOLIDAYS.  LOCKDOWN IS A PERFECT TIME TO BRING YOUR KIDS TO THE DENTIST!

THANKS FOR YOUR PATIENCE: THESE ARE EXCEPTIONAL TIMES AND THE MORE FLEXIBLE YOU CAN BE, THE SOONER WE WILL BE ABLE TO SEE YOU. 

HYGIENIST: OUR HYGIENIST SERVICE IS FULLY OPERATIONAL WITH AN ADDITIONAL HYGIENIST NOW WORKING ON SATURDAYS.  

HYGIENIST & DENTIST 'COMBINED' APPOINTMENTS 

THESE ARE EXTREMELY DIFFICULT TO SCHEDULE AS SURGERIES THAT HAVE BEEN DESIGNATED FOR TREATMENT PROCEDURES (FILLINGS ETC) CAN'T BE USED BY DENTISTS FOR CHECK-UPS.  

IF YOU CAN VISIT YOUR DENTIST AND HYGIENIST SEPERATELY WE'LL BE ABLE TO BOOK YOU IN SOONER. WE APOLOGISE FOR ANY INCONVENIENCE.

KEEPING YOU SAFE IS OUR TOP PRIORITY

BEFORE YOUR APPOINTMENT WE WILL E-MAIL A COVID HEALTH ASSESSMENT. IF YOU HAVEN'T RETURNED IT BEFORE YOUR APPOINTMENT WE'LL CALL YOU TO QUICKLY CHECK YOUR COVID STATUS. 

PLEASE DO NOT COME TO THE PRACTICE UNLESS YOU HAVE AN APPOINTMENT. 

  • PLEASE ARRIVE ON TIME - NOT EARLY - OUR WAITING ROOMS ARE CLOSED.
  • PATIENTS WHO ARRIVE EARLY WILL BE ASKED TO WAIT OUTSIDE UNTIL THEIR DENTIST CALLS FOR THEM
  • APPOINTMENT TIMES ARE STAGGERED TO AVOID PATIENTS MEETING IN THE PUBLIC AREAS.
  • PLEASE WEAR A FACE MASK.  WE SELL THEM FOR £1.
  • WE WILL ASK YOU TO SANITISE YOUR HANDS ON ARRIVAL AND WILL RECORD YOUR TEMPERATURE.  
  • IF YOU COUGH OR SNEEZE PLEASE USE A TISSUE, BIN IT, AND WASH HANDS
  • OBSERVE STRICT 2M SOCIAL DISTANCING AT ALL TIMES
  • ADULTS PLEASE ATTEND ALONE, CHILDREN WITH ONE PARENT / GUARDIAN
  • YOU WILL BE ASKED TO LEAVE SHOPPING BAGS AND BULKY ITEMS AT RECEPTION.
  • PATIENT TOILET FACILITIES ARE NOT AVAILABLE
  • PAYMENT SHOULD BE MADE BY CARD IF POSSIBLE PLEASE.

THANK YOU FOR OBSERVING THESE REQUESTS.  WE KNOW THEY SOUND A BIT DRACONIAN BUT WE ARE FOLLOWING PUBLIC HEALTH GUIDANCE DESIGNED TO KEEP EVERYONE SAFE.

COVID-19 ANTIBODY TESTS

THE TEST IS A SIMPLE FINGER PRICK WITH THE RESULT TWELVE MINUTES LATER.   IT REVEALS THE PRESENCE OF THE IgM and IgG ANTIBODIES THAT OUR BODIES MAKE TO FIGHT CORONAVIRUS. OUR FEE FOR THESE TESTS IS £40.

IT IS NOT ADMISSIBLE AS EVIDENCE FOR FLYING AND IF YOU SUSPECT THAT YOU MIGHT HAVE COVID 19 YOU SHOULD NOT COME ANYWHERE NEAR THE PRACTICE BUT SHOULD 1) ARRANGE AN NHS SWAB TEST AND 2) SELF ISOLATE PENDING THE RESULT.

Last Updated: TUESDAY 5TH JANUARY 2021

Opening Hours: 

Monday 08-00 to 17.30, then 18.00 to 20.00 (pvt & hygiene patients)

Tuesday 08-00 to 17.30

Wednesday 08.00 - 17.30 then 18.00 - 20.00 (pvt & hygiene patients)

Thursday 08.00 - 17.00 

Friday 08.00 - 16.00 

Saturday 08.30- 12.00 (hygiene)

Bank Holidays: The Practice closes on all bank holidays INCLUDING Good Friday, Easter Monday & New Year's Day

Out of Hours and Emergencies: The NHS 111 can give emergency dental advice and, if necessary, refer to an out-of-hours dentist. DENPLAN members can call DENPLAN'S emergency help line on 0800 844999

Comments on our Service:

Our Practice Manager welcomes your feedback in person at the practice, by telephone or to practicemanager@hudsonsdentalcare.co.uk

You can also comment on our service using the 'Feedback' window above.

Complaints:

If something's not right please tell us so that we can address it and learn from it.  We follow a nationally recognised process for managing complaints which you can read or download here

Data Protection and Privacy Notice:

Hudson's Dental Care respects the privacy of its patients and complies with all prevailing data protection law.  You can read and download a copy of our Privacy Notice from the 'Downloads' window above.

The Wand – dentistry WITHOUT the injection

Recognising that many people are anxious about injections, we can undertake much dental work without using a traditional injection syringe. This is thanks to a technologically advanced device we've bought called The Wand which enables us to numb a tooth in a more comfortable way without needing to use a traditional injection (£12.50 charge applies). We believe we are the only dental practice in Hertford to offer its patients this more comfortable alternative to a dental injection.

Read more about it here

To make an appointment please call 01992 505828 or e-mail reception@hudsonsdentalcare.co.uk