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COVID & YOUR APPOINTMENTS

UPDATED 24th NOVEMBER

IN COMMON WITH MANY DENTAL PRACTICES, WE ARE HAVING TO OFFER A RESTRICTED NHS SERVICE.   

A BACKLOG OF TREATMENT COUPLED WITH A HIGH NUMBER OF PATIENTS SEEKING URGENT AND SEMI-URGENT APPOINTMENTS MEANS THAT THE MAKING OF ROUTINE NHS DENTAL CHECK-UPS HAS HAD TO BE PUT ON HOLD AS WE PRIORITISE PATIENT ACCESS ACCORDING TO IMMEDIATE NEED.   IF YOU ARE CONCERNED ABOUT ANY SYMPTOMS, PERHAPS HAVE A BROKEN FILLING OR ARE EXPERIENCING PAIN, PLEASE CALL AND WE WILL ARRANGE TO SEE YOU.

PATIENTS WHO ALREADY HAVE CHECK-UP APPOINTMENTS MADE SHOULD ATTEND AS THESE ARE BEING HONOURED.

WE PLAN TO REVIEW EVERYTHING IN JANUARY 2022 SO PLEASE KEEP CHECKING BACK FOR UPDATES.  CHECK-UPS WILL BE PHASED IN JUST AS SOON AS THERE IS ENOUGH DIARY SPACE FOR US TO RESUME THEM, WITH PRIORITY GIVEN TO PATIENTS WHO HAVE HIGH NEEDS, CHILDREN, AND THOSE WHO HAVE NOT SEEN A DENTIST FOR A YEAR OR MORE.

FOR REASONS OF CAPACITY WE REGRET WE ARE CURRENTLY UNABLE TO ACCEPT NEW PATIENTS FOR NHS DENTISTRY.

EMERGENCIES & WORRYING SYMPTOMS

IF YOU HAVE AN EMERGENCY - OR ARE CONCERNED ABOUT ANY OTHER SYMPTOMS - PLEASE CALL FIRST THING.  WE KEEP A LIMITED NUMBER OF EMERGENCY APPOINTMENTS EACH DAY WHICH ARE ALLOCATED ON A  'FIRST COME, FIRST SERVED' BASIS.

YOU DON'T NEED TO BE REGISTERED WITH A PRACTICE TO ACCESS NHS EMERGENCY DENTAL SERVICES.  IF YOU ARE NOT A REGULAR ATTENDER OF A DENTAL PRACTICE WE ADVISE YOU TO CALL NHS 111.  

PRIVATE APPOINTMENTS

PRIVATE AND DENPLAN APPOINTMENTS ARE CONTINUING AS NORMAL ALBEIT WITH LONGER WAITING TIMES.  

HYGIENIST: OUR HYGIENIST SERVICE IS FULLY OPERATIONAL WITH AN ADDITIONAL HYGIENIST WORKING ON SATURDAYS.  

HYGIENIST & DENTIST 'COMBINED' APPOINTMENTS 

THESE ARE DIFFICULT TO ARRANGE AS INFECTION CONTROL PROCEDURES DEMANDED BY THE PANDEMIC HAVE REDUCED THE NUMBER OF APPOINTMENTS.  

IF YOU CAN VISIT YOUR DENTIST AND HYGIENIST SEPERATELY WE'LL BE ABLE TO BOOK YOU IN SOONER. WE APOLOGISE FOR ANY INCONVENIENCE.

KEEPING YOU SAFE IS OUR TOP PRIORITY

BEFORE YOUR APPOINTMENT WE WILL E-MAIL A COVID HEALTH ASSESSMENT. IF YOU HAVEN'T RETURNED IT WE MAY CALL YOU TO CHECK YOUR COVID STATUS. WE ARE REQUIRED TO SCREEN ALL PATIENTS BEFORE THEIR APPOINTMENT.

  • OUR WAITING ROOMS ARE OPEN, HOWEVER, TO REDUCE CONTACT PLEASE DON'T ARRIVE MORE THAN FIVE MINUTES AHEAD OF YOUR APPOINTMENT TIME.
  • APPOINTMENT TIMES ARE STAGGERED TO REDUCE INTERACTION IN THE PUBLIC AREAS.
  • WE ASK EVERYONE TO WEAR A FACE MASK EXCEPT WHEN IN THE TREATMENT ROOMS.  
  • WE WILL ASK YOU TO SANITISE YOUR HANDS ON ARRIVAL  
  • IF YOU COUGH OR SNEEZE PLEASE USE A TISSUE, BIN IT, AND WASH HANDS
  • PLEASE OBSERVE 2M SOCIAL DISTANCING 
  • ADULTS PLEASE ATTEND ALONE, CHILDREN WITH ONE PARENT / GUARDIAN
  • YOU MAY BE ASKED TO LEAVE SHOPPING BAGS AND BULKY ITEMS AT RECEPTION.
  • PATIENT TOILET FACILITIES ARE NOT AVAILABLE
  • PAYMENT BY CARD IF POSSIBLE PLEASE.

THANK YOU FOR OBSERVING.  WE KNOW IT ALL SOUNDS A BIT DRACONIAN, BUT WE ARE FOLLOWING PUBLIC HEALTH GUIDANCE DESIGNED TO KEEP EVERYONE SAFE.

Opening Hours: 

Monday 08-00 to 17.30, then 18.00 to 20.00 (pvt & hygiene patients)

Tuesday 08-00 to 17.30

Wednesday 08.00 - 17.30 then 18.00 - 20.00 (pvt & hygiene patients)

Thursday 08.00 - 17.00 

Friday 08.00 - 16.00 

Saturday 08.30- 12.00 (hygiene)

Bank Holidays: The Practice closes on all bank holidays INCLUDING Good Friday, Easter Monday & New Year's Day

Out of Hours and Emergencies: The NHS 111 can give emergency dental advice and, if necessary, refer to an out-of-hours dentist. DENPLAN members can call DENPLAN'S emergency help line on 0800 844999

Comments on our Service:

Our Practice Manager welcomes your feedback in person at the practice, by telephone or to practicemanager@hudsonsdentalcare.co.uk

You can also comment on our service using the 'Feedback' window above.

Complaints:

If something's not right we want to know so that we can resolve it and learn from it.  We follow a nationally recognised complaints policy which you can read here

Data Protection and Privacy Notice:

Hudson's Dental Care respects the privacy of its patients and complies with all prevailing data protection law.  You can read and download a copy of our Privacy Notice from the 'Downloads' window above.

The Wand – dentistry WITHOUT the injection

Recognising that many people are anxious about injections, we can undertake much dental work without using a traditional injection syringe. This is thanks to a technologically advanced device we've bought called The Wand which enables us to numb a tooth in a more comfortable way without needing to use a traditional injection (£12.50 charge applies). We believe we are the only dental practice in Hertford to offer its patients this more comfortable alternative to a dental injection.

Read more about it here

To make an appointment please call 01992 505828 or e-mail reception@hudsonsdentalcare.co.uk