Quality

Care Quality Commission

The practice is registered with the Care Quality Commission and meets all the standards set out by them which have been compulsory since 2011.

iComply

The practice belongs to iComply - a compliance management system that helps us to keep abreast of regulatory change and pursue the highest standards of patient care, safety and infection control to deliver a dental service that is safe and effective for all.

Complaints & Comments

We listen to our patients and welcome all feedback.  If something's not right we want to know so that we can look into it, learn from it and improve.  We operate a nationally recognised 'Complaints Policy' which is posted on our notice board, is available at Reception and available to download from this website from the 'Downloads' window on the homepage.

Denplan Excel Accredited

Denplan Excel is a rigorous practice-wide quality assurance programme.  The last inspection was in November 2022.

Infection Control

Infection Control is an umbrella term that refers to the processes and protocols we follow to ensure that we do not put our patients or our team at risk of contracting an infection.  

Our Practice Manger will be happy to answer any general questions you have.

Listed below are some of the protocols we follow day in, day out, to protect you and us from potential harm...

• Every time a patient leaves a surgery everything is wiped down  - the chair, spittoon, light etc - with antibacterial wipes.

• After use, dental instruments are immediately submerged in water filled airtight containers ready for safe transport to the decontamination room  

• Clinical staff change their face masks and latex-free nitrile gloves after each and every patient. 

• Wherever possible we use 'single use' items.  Examples are disposable napkins and plastic cups which are immediately thrown into clinical waste after use.  

• We operate a purpose built Decontamination Room where instruments are disinfected then sterilised in sealed pouches using 'hospital-quality' autoclaves. 

• All sterile instrument are stored in 'date-stamped'  sealed pouches.

• All the appliances used to decontaminate and sterilise instruments are subject to continuous performance monitoring and are inspected, tested and validated annually by the manufacturers. 

• Surgeries and the Decontamination Room are deep cleaned at the end of every day and the floors mopped with a specialist solution.

• Water is regularly tested practice wide for purity and the Practice follows national guidelines for legionella testing with records kept.