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How do I become an NHS patient at your practice?

WE WELCOME PATIENTS FOR NHS DENTISTRY,  HOWEVER, BECAUSE OF UNPRECEDENTED DEMAND THERE'S CURRENTLY A WAIT IN EXCESS OF 16 WEEKS FOR A FIRST APPOINTMENT AS OUR DENTISTS BALANCE THE APPROACHES OF NEW PATIENTS WITH THE NEEDS OF THOSE ALREADY UNDER THEIR CARE. 

IF YOU'RE ABLE TO WAIT PLEASE CALL after 10am TO REQUEST AN APPOINTMENT. OTHER PRACTICES MAY BE ABLE TO SEE YOU SOONER.  NHS 111 KEEPS A LIST OF THESE OR YOU CAN SEARCH ON GOOGLE.

If you'd like to come to our Practice as an NHS patient the procedure is as follows:

  • Make an appointment by calling the surgery on 01992 505828 after 10am. 

  • We will need your full name, address, date of birth, telephone number(s) plus an e-mail address.  If you wish to sign up other members of your family, we'll need the same information for them.  Allow a few minutes for this call.

  • Please tell us if you have special requirements, for example, hearing problems or memory issues. We have staff trained to help, a hearing loop and, if mobility is an issue, we will ensure you are seen in a step-free access surgery. 

  • The more flexible you can be the sooner we can see you. We know families like after school and commuters want 08.00am but these times are very over-subscribed and are not available for new patient exams. Try to book children's check-ups during school holiday times.

What happens at a New NHS Patient appointment?

  • Your dentist will ask you about your Medical History.  He or she will need to know about any medicines you're taking and any you're allergic to.   The information is collected using a tablet and stored securely on your confidential records.

  • The dentist will thoroughly examine your teeth and gums, recording any exisiting dental work to your confidential dental records.  The dentist will also check your mouth for other symptoms including mouth cancer. Thankfully rare, early detection is key and dentists are in the front line of spotting the signs.

  • On completion of the examination your dentist will discuss his or her findings with you and, if any treatment is advised, tell you why it's needed and outline your options. You'll be given a written and costed Treatment Plan. Please ask questions: it's important for you to understand any proposed treatment and its cost before you consent to it.

  • The long term health of your teeth is very dependent on how you care for them so expect your dentist to discuss your diet and your toothbrushing regime.  Don't worry, we won't ever lecture you, but we wouldn't be doing our job if we didn't highlight risk factors like sugar, smoking or over-zealous scrubbing when you brush!  

Important things to note...

Like any organisation that cares for lots of people we need to lay down a few 'asks':- 

  • DO ATTEND your appointments.  If you can't make an appointment please give at least 24 hours so that we can offer your time to someone else. Simply not turning up is unacceptable and after two 'no shows' or last minute (that's 'same day') cancellations your dentist is entitled to refuse any further appointments on the NHS and will offer your place to someone else. New patients who fail to attend their initial appointment won't be offered another one at our practice unless there are exceptional circumstances.

  • DO ARRIVE on time. Our dentists can see up to forty patients a day so when someone's late they make everyone in the queue behind them late. For this reason, if you arrive late whilst we will try to squeeze you in, you'll probably be asked to rebook. We know this is frustrating, so please allow for traffic and parking.  

  • DO BRUSH your teeth before you come. We regret we don't have a dedicated area for patients to brush their teeth and our WCs are not at all conducive to this task. Please therefore brush your teeth before you leave home, school or work. 

  • DO TELL US if you change address or mobile number. Our ability to remind you about your appointments is entirely dependent on us holding accurate contact details. Whilst we send out reminders this is a COURTESY service only and the responibility for making and attending appointments rests wholly and exclusively with the patient and NOT with the practice.

  • DO PAY for your treatment when asked. You can read about NHS fees and who is required to pay them here

And Finally ...

Our dentists are commited to working in partnership with their patients to achieve the best possible oral health.  We therefore ask patients to come for regular check-ups and to follow advice given. Your dentist will advise you how often you need a check up based on national clinical guidelines. Detecting problems early arrests their progress saving you time, money, and potentially much discomfort down the line.